Kempton Park, Gauteng
Not resolved

I went to Checkers in Brits mall today around lunch time. I bought my lunch, juice and a packet of cigarettes. A wrong packet of cigarettes was tilled and given to me and before i left the till i then noticed the wrong cigarettes. I asked nicely for the cigarettes to be exchanged but the lady was rude and very disrespectful. I asked for the manager and she was even worse. They refused to exchange the cigarettes and told me that they were not refundable nor exchangeable. I felt really disrespected in front of other customers and my day was ruined. I never expected such behavior from such a well branded company. Your assistance regarding this matter will be highly appreciated and i would like a sincerely written apology from the manager and the lady. My contact number is 076 087 2452 email address :

Yours sincerely

Mr T Mphake

Product or Service Mentioned: Checkers Drive In Manager.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

Company wrote 0 public responses to the review from Aug 25, 2016.
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